Cancellations must be requested at least two weeks prior to the workshop. No refunds will be issued after that point. All refunds are subject to a 20% processing fee.
If you wish to transfer your registration to another session, you may do so at no charge, but we must know at least two weeks in advance so we can attempt to fill your seat. Transfers in the last two weeks before the session are only allowed if an annual state survey is in progress at your facility. Transfers within the two weeks prior to the event are subject to a surcharge of 20%.
Substitutions (sending a different person to take your place) are always accepted at no charge, even at the last minute.