Design & Development


Steve Shields

Co-Founder and CEO of Action Pact

 

Steve is an international thought and action leader in the creation of innovative models in senior living.  He is a sought-after keynote speaker and workshop presenter on leadership and transformation in senior living and hospital care.   He was formerly the President and CEO of Meadowlark Hills Retirement Community in Manhattan, KS - an internationally known senior living provider that pioneered and shaped the “Household Model” in the 1990’s under Steve’s leadership. 

 

Steve and LaVrene Norton co-authored the book, “In Pursuit of the Sunbeam, a Practical Guide to Transformation from Institution to Household,” which is currently in its sixth printing and has sold in all 50 states and numerous foreign countries.  He is also the co-author of “The Household Model Business Case,” a definitive work establishing viability of this model in long-term care.

 

Steve is an emeritus board member of the Fort Hays State University Foundation, a founder of the Pioneer Network of Rochester, NY and has served on many local, state and national boards.  Steve also taught leadership in long-term care for 17 years at Kansas State University.

 

Now with offices in Manhattan, KS, Atlanta, GA, Milwaukee, WI and Kolkata, India, Action Pact has become an international comprehensive senior living firm with services including architecture, project development, financial modeling, operations consulting and fund sourcing.  In addition, Action Pact owns its own senior living campuses, the first of which will open in June 2015 in Kansas City, KS, followed by another in Topeka, KS and another in Liberty, MO.  Action Pact is known globally for its innovation and high quality standards in senior living.


Martin Dickmann

Executive VP Development, Planning and Financial Services

Martin oversees the Development work with our clients.  As a feasibility consultant by background, he assists organizations in creating feasible repositioning and new development plans that integrate culture, operations, architecture, and finance.  His work includes guiding organizations from the early stages of strategic planning through design and ultimately implementation.


Chris Cole,

Chief Development Officer

 

Chris leads Action Pact’s integrated development practice.  With a background in urban design, planning and law, he assists the Action Pact team in strategic planning, site analysis, project feasibility and constructability assessment.

 

He is experienced in the delivery of complex integrated development projects, including ground-up, retrofit, adaptive reuse and comprehensive redevelopment, with responsibility for projects at a variety of scales ranging from individual structures to entire communities.

 

Chris possesses 18 years of integrated practice in real estate, planning and development, including design, feasibility, entitlement, underwriting, finance and delivery of commercial, residential and mixed use projects both domestically and abroad.

 

Additionally, his 16 years of organizational leadership, managerial and operational experience in real estate investment and complex finance enable him to provide valuable insight to Action Pact clients throughout a project life cycle.  In his career, Chris has held operational and delivery responsibility for projects totaling over $2 billion in project value.


LaVrene Norton

Action Pact Founder, Executive Leader


A pioneer and champion of the Household Model, LaVrene has been guiding organizations on their culture change journeys since 1984. She is recognized as the nation’s foremost organizational change facilitator in long-term care and has taken her expertise to Ireland and Australia as well. In addition to building curriculum for the broad series of Action Pact workshops, intensives and consulting, LaVrene has led the Action Pact team in the development of a deep catalog of culture change and Household Model literature, workbooks and DVDs, most notably In Pursuit of the Sunbeam which she co-authored with Steve Shields. She holds a Masters of Social Work.


Tracy Anderson, AIA

Principal Architect, Action Pact Design


Tracy has over 20 years of experience in the architectural field and 6 years of experience in the Household Model for senior living. Under Tracy’s leadership, Action Pact Design has become a national leader in the design of the Household Model and other futuristic service and living models in the senior living sector.


Tracy holds a Bachelor of Architecture degree from Kansas State University. He is a member of American Institute of Architects (AIA) and is Past President of the Flint Hills chapter. Tracy holds a certificate with the National Council of Architectural Registration Boards (NCARB) which allows for licensure in most states.


LaVrene Norton

Action Pact Founder, Executive Leader

 

A pioneer and champion of the Household Model, LaVrene has been guiding organizations on their culture change journeys since 1984. She is recognized as the nation’s foremost organizational change facilitator in long-term care and has taken her expertise to Ireland and Australia as well. In addition to building curriculum for the broad series of Action Pact workshops, intensives and consulting, LaVrene has led the Action Pact team in the development of a deep catalog of culture change and Household Model literature, workbooks and DVDs, most notably In Pursuit of the Sunbeam which she co-authored with Steve Shields. She holds a Masters of Social Work.


Megan Hannan

Megan leads a team of consultants who provide insight and support for transforming institutional culture, especially toward establishing the Household Model. Her expertise focuses on facilitating change through the high involvement of staff, families and residents, and fostering their collaboration in self-led teams dedicated to growing a vibrant life with and for people living with dementia.  She has held leadership roles as a mentor with Eden Alternative International and as an executive board member with The Pioneer Network. She is called upon to present at numerous state, national and international conferences, including the World Congress on Alzheimer's and the Eden Alternative International Conference. Megan developed PersonFirst®, Action Pact's signature train-the-trainer program, and the workbook and video entitled, "Becoming Who They Were."


Dan Knight, AIA

Principal Architect, Action Pact Design


Dan oversees the technical aspects of Action Pact Design.  Blending a keen eye for detail with a strong sense for human scale, Dan plays an integral role as the seamless interface between the architecture and engineering teams, strategically positioned to provide valuable input to all members, enabling efficient application of the principles of the integrated design process.


Dan possesses extensive experience in Household Model design, both in delivery of new ground-up construction as well as in the often complicated retrofit of existing facilities. He holds a Master of Science degree in Architectural Engineering from Kansas State University and is a member of American Institute of Architects (AIA), Flint Hills Chapter.


Darren Rumford

Chief Financial Officer

 

Darren joined Action Pact as the Chief Financial Officer in April 2015 to help develop and manage the organization’s internal financial systems and processes.  He has more than 30 years of experience working in finance and accounting, including most recently serving for 8 years as a CFO in the hospital  industry.  Darren holds a bachelor’s degree from Fort Hays State University and is a CPA.


Glenn Blacklock, MA, LNHA

Glenn has a Master of Arts, Leisure Studies with emphasis in Therapeutic Recreation from the University of Iowa. In his 15 years as Administrator of Big Meadows Nursing Home in Savanna, IL Glenn explored the cutting edge of culture change and became known nationally for his work bringing normal life pursuits to nursing home residents. With a Masters in Therapeutic Recreation, he has challenged what it means to be ‘frail’.  He facilitated residents in their ventures outdoors and in.  Residents climbed trees, navigated rivers, went fishing and motorcycling; engaged in entertaining others with their talents, and pursued wellness through guided self-help strategies.  Now an Action Pact Consultant, Glenn encourages his clients to look at their environments through residents’ eyes – where a good life every day is still within their reach.


Casey Culbertson

IPA connoisseur

 

Casey is the heart and soul of Action Pact Design and as our IPA connoisseur (Integrated Pre-Feasibility Analysis), he is an integral piece in our Project Feasibility team. You will see him flying all around the country.  His Household Model design prowess, willingness to challenge the status quo, and useless trivia knowledge are second to none.  Casey enjoys brewing beer (Especially India Pale Ales - IPA's), playing pool on Fridays, and wearing plaid shirts.


Dan Knight, AIA

Principal Architect, Action Pact Design


Dan oversees the technical aspects of Action Pact Design.  Blending a keen eye for detail with a strong sense for human scale, Dan plays an integral role as the seamless interface between the architecture and engineering teams, strategically positioned to provide valuable input to all members, enabling efficient application of the principles of the integrated design process.

 

Dan possesses extensive experience in Household Model design, both in delivery of new ground-up construction as well as in the often complicated retrofit of existing facilities. He holds a Master of Science degree in Architectural Engineering from Kansas State University and is a member of American Institute of Architects (AIA), Flint Hills Chapter.


Heather Peterson

Spec Writer General

 

Heather provides Action Pact Design with its much needed woman's perspective.  She is all things care-taker, spec-writer general, client meeting guru, and multi-project powerhouse.  Her willingness to do anything and everything makes her a key player in every project we design.  Heather enjoys swimming, cats and dogs, and baking cookies for the office.


Linda Bump MPH, RD

Linda is a Registered Dietitian and Licensed Nursing Home Administrator with a passion for resident choice and quality of life with a particular focus on the kitchen as the heart of the home.  As an administrator, has guided four organizations through transformations to a social model of care: Northome Healthcare Center, Bigfork Valley Communities, Meadowlark Hills and Pennybyrn at Maryfield.  She has extensive experience as both an internal and external consultant in nursing homes and has provided education on culture change to 60+ nursing homes through her work with Action Pact since 1999.


Linda leads the Action Pact workshops: Food for Thought, and Life Happens in the Kitchen.
She is the contributor and author of Action Pact workbooks: Nourish the Body and Soul and Life Happens in the Kitchen.


Tracy Anderson, AIA

Principal Architect, Action Pact Design

 

Tracy has over 20 years of experience in the architectural field and 6 years of experience in the Household Model for senior living. Under Tracy’s leadership, Action Pact Design has become a national leader in the design of the Household Model and other futuristic service and living models in the senior living sector.

 

Tracy holds a Bachelor of Architecture degree from Kansas State University. He is a member of American Institute of Architects (AIA) and is Past President of the Flint Hills chapter. Tracy holds a certificate with the National Council of Architectural Registration Boards (NCARB) which allows for licensure in most states.


Coletta Hummel

Coletta holds a Master of Arts in Intercultural Service, Leadership and Management and has a passion for transforming organizational culture. In a previous life, she worked in adult education and strove to create home for at risk youth living in state institutions in Chile. As a consultant for Action Pact, she has facilitated the development of strong teams in nursing homes throughout the United States. Coletta has a specific interest in growing leadership among direct care staff, enabling them to provide the best life possible for the people they serve. She believes that developing informal leaders close to the residents is key to successfully implementing the Household Model. Coletta enjoys collecting and sharing stories that inspire change. She coordinates the Action Pact blog and social media.


Michael Heitsman

Healthcare Head Honcho

 

Michael is our healthcare head honcho.  He has worked in the industry and has experience working with dozens of medical organizations.  He's great at Revit, problem solving, and translating client's needs into architectural projects.  Michael enjoys playing golf, spending time with his family, and eating Panda Express


Brendan O’Naughton

CAO, Director of Products


Kyle White

Residential Virtuoso


Kyle is Action Pact Design's residential virtuoso.  He has had some part in nearly every home that we've completed and is highly skilled at crafting a beautiful set of drawings.  Having this vast background in home design also makes him a great Household designer.  Kyle has mad soccer skills, an affinity for eating left-overs, and a knack for comparing all real life events to episodes of Seinfeld.


Marilyn Oelfke RN

Marilyn is a registered nurse with a Bachelor’s Degree in Health Facilities Administration.  She completed the Patient Care Administration program through the University of Minnesota and has worked in healthcare for more than 40 years in a variety of settings. Marilyn served as the DON and Director of Long Term Care Service Perham Memorial Home, now Perham Living, for 24 years. Working with the residents, family members, staff and community of Perham, they transformed a 96 bed traditional skilled facility into 6 households that have sustained for the past 10 years. She now works with Action Pact as a Consultant/Trainer and with Aging Services of Minnesota as an HSS Consultant.


Marilyn is co-instructor for Action Pact’s Nurse Leader intensive and Nurse's Guide to Person-Centered Care workshop.


Nicholas Whitney

Revit Extraordinaire

 

Nick is the centerpiece of our vast Revit experience.  He can literally model and organize anything and is extremely talented in all things digital.  Nick is an avid and talented photographer.  Nick enjoys parametric modelling, music, and talking to salespeople on the phone.


Patricia Maben

Since 1968, Patricia has focused her practice on the care of frail elders.  She has had experience as a Director of Nursing in two nursing facilities, Director of a community hospice and home health agency, Director of Allied Health for a community college and for 15 years the Director of Long-Term Care Program for the State of Kansas.  She served on the Case Mix and Quality Improvement Demonstration Project that developed the case mix reimbursement system for nursing facilities.  She participated in an expert panel for the Quality Indicators project. For 18 months she served as interim Clinical Leader for Meadowlark Hills Retirement Community. She is the author of the Creating Home Policy and Procedure Manual in the Household Matters Toolkit.


Carmen Bowman

Carmen Bowman is owner of Edu-Catering: Catering Education for Compliance and Culture Change turning her former role of regulator into educator.  Carmen was a Colorado state surveyor for nine years, a policy analyst with CMS Central Office where she taught the national Basic Surveyor Course and was the first certified activity professional to be a surveyor. Carmen has a Master’s degree in Healthcare Systems, a Bachelor’s in Social Work and German, is a Certified Eden Associate and Eden Mentor, Certified Validation Worker and Group Practitioner. 


Carmen is host of the webinar Conversations with Carmen. She co-developed the Artifacts of Culture Change measurement tool. She is author of Action Pact workbooks: Living Life to the Fullest, Quality of Life, and Regulatory Support for Culture Change. She has co-authored: Changing the Culture of Care Planning, Soften the Assessment Process and Vibrant Living.


Vonda Hollingsworth SPHR, LNHA

Vonda is the Health Services Administrator for Pennybyrn at Maryfield.  Her role includes responsibility for the nursing home, assisted living, wellness and community clinic.  Vonda started with Pennybyrn in human resources over 14 years ago and over time transitioned to the role of administrator.  Throughout her time at Pennybyrn, she has been a champion for its culture change journey culminating in a 7 million dollar physical redesign of a the traditional 125 bed nursing home turning it into six households, as well as an organizational redesign from a top-down management structure to a team-driven environment of empowered staff.


Vonda is the instructor for Action Pact’s Household Leader workshop, as well as a co-instructor for the Nurse Leadership workshop.

 

Read more about the Pennybyrn at Maryfield story here.


What’s Happening?

 

Action Pact Calendar

___________________

 

Hear the Voice of Households

___________________

 

Action Pact in the News

 

Action Pact Presents!

___________________


Sign up for our newsletter

____________________

 

"Conversations with Carmen" schedule

____________________

Learn more about our services

Contact LaVrene Norton

at 414.258.3649

or Steve Shields

at 785.313.4059

____________________

 

TALES OF TRANSFORMATION

Read motivating stories, be inspired, gain new insights...

____________________