1-Day Workshop

CONFLICT: Fuel of Change

Contact Info:

Marsha Poulsen

[email protected]




No sessions scheduled at present


8:30 am to 3:30 pm

(Lunch included in fee)


FEES:  $120 for one person or $99/person if two or more from the same facility.


Saint Joseph Villa

110 W. Wissahickon Ave
Flourtown, PA
Driving Directions

This work session will address conflict as the important fuel for change.  While we often wish conflict would go away, that’s usually because conflict scares us.  This one-day course will discuss the brilliance of embracing conflict.  Individuals will be encouraged to begin a personal journey of learning the skills of gentle conflict provocation as well as conflict management and conflict resolution.  Teams will be strengthened by respecting conflict and being aware of team members’ strengths and ‘hot buttons.’ Examples will be provided from family life as well as from the workplace.  The desired outcome of the instructor is that the participants will recognize the importance of growing conflict skills in culture changing organizations.  Why? So that residents can continue to grow and live a good life, filled with the delights and pleasures of normal conflict; and that employees can learn skills that not only make their care environments hum with new energy, but that they can take home and nurture happiness through conflict in their families as well!


Participants will be able to:

  • Describe why conflict is good (it spurs growth, fuels change, stimulates creativity)
  • List ways to recognize it and talk about conflict in organizations and work teams
  • Define the 3 steps to conflict resolution
  • Identify examples of conflict as a propellant for deep change in culture changing organizations
  • Seek online guidance and resources to develop understanding and skills about conflict


CONTINUING EDUCATION NOTE: This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 6 clock hours and 6 participant hours..

What’s Happening?


Action Pact Calendar



Hear the Voice of Households



Action Pact in the News


HouseWorks Subscription Suite


Sign up for our newsletter



"Conversations with Carmen" schedule


Learn more about our services

Contact LaVrene Norton

at 414.258.3649

or Steve Shields

at 785.313.4059




Read motivating stories, be inspired, gain new insights...