Where Everybody Knows Your Name...
Neighborhood dining takes many forms – some neighborhoods dine in a simple, down-home dining experience; other households/neighborhoods enjoy white tablecloth fancy dining. All households/neighborhoods share one commonality – a friendly place where neighbors come together in fellowship.
It’s a Neighborhood Café, a place where all the neighbors (residents as we used to refer to them) feel comfortable visiting. They’re familiar with everyone who lives in the neighborhood, and everyone who works in the café. The café is their “Cheers” - where everybody knows their name. It’s a getaway destination where everyone is helpful, caring, and there’s always something delicious to eat. It’s a place to talk and share stories, a place to discuss the problems of the world, rant about politicians, or brag on your favorite team. It’s a place where relationships are made, hugs are abundant and cares of the day melt away. It’s a place where families love to visit or spouses enjoy some personal time together. It’s a special neighborhood destination.
So, let’s keep dreaming about what our café could look like. Come experience a day of interactive learning and identifying opportunities to convert our current dining rooms into “neighborhood cafes”.
About the presenter
Linda Bump is a registered dietitian and licensed nursing home administrator who authored and presented the white paper, "The Deep Seated Issue of Choice," for the CMS/Pioneer Network's Creating Home II national symposia on Culture Change and the Food and Dining Requirements. Linda was a member of the Pioneer Network Task Force that developed the "New Dining Practice Standards" and also the new toolkit, which helps homes implement the new standards.
At the conclusion, participants should be able to:
- Describe at least six important approaches to creating a quality dining experience that meets the needs and preferences of residents through enhancing friendliness, welcoming, conversation, physical environment, hospitality service and dignified assistance
- Summarize at least four approaches to establishing team expectations, including personal appearance, attitude, courtesy and hosting to create a quality, individualized dining experience focusing on autonomy and self direction for all residents
- Employ at least three essential team-building skills to guide your organization’s change initiatives by strengthening interdisciplinary team and growing self-awareness in all team members
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